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Refund policy
At La DiaMantés, we want your shopping experience to be memorable and stress-free. If for any reason you’re not completely satisfied, we offer a 7-day exchange policy on eligible items.
⚠️ Please note: Customers are required to self-ship the product back to us for exchange.
What Can’t Be Exchanged?
To preserve the exclusivity of our jewellery, the following items are non-exchangeable:
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Customised & Personalised Jewellery – Including engraved and made-to-order pieces.
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Used or Worn Items – Jewellery showing signs of wear, damage, or modification.
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Third-Party Alterations – Items altered or repaired by someone other than La DiaMantés.
What to Include in Your Return Package?
To ensure smooth processing, please include:
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Original certificate of authenticity
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Any accessories/add-ons received
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Original packaging & invoice
⚠️ Missing items may result in additional charges.
How to Initiate an Exchange?
It’s simple:
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Email: support@ladiamantes.com
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WhatsApp/Call: +91-95604 44505
Our team will guide you through the process. Please securely pack your jewellery, record a video of the packing process, and ship it to the address below:
La DiaMantés
170, First Floor, The Sapphire,
Sector-49, Gurugram, Haryana – 122018
Processing Your Exchange
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Once we receive your package, our Quality Assurance team will inspect it within 2–4 business days.
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After approval, you may choose another design or size of equal or higher value (price differences can be paid securely).
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The exchanged item will be delivered within 7 business days after inspection.
Refunds
Currently, we do not offer refunds. Instead, we provide a smooth and secure exchange process.
Delivery Timeline
As each piece is crafted with care, please allow 21–25 business days for delivery after order confirmation.
Questions?
We’re always here to help:
📧 support@ladiamantes.com
📱 (+91 ) 93110 38556 (Call/WhatsApp)
✨ With La DiaMantés, every exchange is handled with the same care and brilliance as our jewellery.
